WE ARE Human2Human
“Expert knowledge in the areas of analysis and Customer Experience (CX) building, loyalty programme strategy building, digital & e-commerce and H2H.tech's workshop skills were key to the success of this project.”
MAGDALENA WIŚNIEWSKA
CUSTOMER
PERSPECTIVE
ORGANISATIONAL
PERSPECTIVE
CUSTOMER JOURNEY
WORKSHOPS
OMNICHANNEL
WORKSHOP
PROTOTYPING
INITIATIVES
OMNICHANNEL
STRATEGY
CHANGE MANAGEMENT
IN THE ORGANIZATION
PERFORMANCE
MEASUREMENT
AND OPTIMISATION
CUSTOMER
PERSPECTIVE
ORGANISATIONAL
PERSPECTIVE
CUSTOMER JOURNEY
WORKSHOPS
OMNICHANNEL
WORKSHOP
PROTOTYPING
INITIATIVES
OMNICHANNEL
STRATEGY
CHANGE MANAGEMENT
IN THE ORGANIZATION
PERFORMANCE
MEASUREMENT
& OPTIMISATION
As a result of the project, the BRICOMARCHÉ project team received a comprehensive organisational change document enabling the implementation of innovations and the reconstruction of communication and sales activities.